Return
Our online store complies with the Right of Withdrawal Act and the Consumer Purchases Act. If you have received products that you ordered incorrectly or no longer want, you can return them to us. Contact us for instructions via email: rasa@naturales.no or phone +47 473 75 455.
You can return items purchased from us if:
• The product is damaged.
• You have received the wrong product.
• You have received a product you did not order.
• You regret your purchase. According to the Right of Withdrawal Act, you can cancel your order within 14 days after receiving the delivery.
Packaging and seals must be intact for products to be returned. Items must be returned by mail or delivered in person to our showroom, along with the invoice, return form, and, if applicable, a withdrawal form.
If you return a product due to a change of mind, you must cover the return shipping costs. If you are claiming a refund due to product damage or incorrect delivery, we will cover the shipping costs.
You can return items purchased from us if:
• The product is damaged.
• You have received the wrong product.
• You have received a product you did not order.
• You regret your purchase. According to the Right of Withdrawal Act, you can cancel your order within 14 days after receiving the delivery.
Packaging and seals must be intact for products to be returned. Items must be returned by mail or delivered in person to our showroom, along with the invoice, return form, and, if applicable, a withdrawal form.
If you return a product due to a change of mind, you must cover the return shipping costs. If you are claiming a refund due to product damage or incorrect delivery, we will cover the shipping costs.